Delta: don't go!
Cheap tickets to Lima?
Of course, but thatís the only advantage of flying with Delta Air Lines. For the rest there is no service at all to be expected from Deltas side, even a seat in one of their airplanes can be too much for them. So forget about the cheap tickets and pay a little extra for the service that you need flying long distance.
> How Delta ruined the first day of our holiday in Peru:
When we checked in for our flight Amsterdam Ė Atlanta we were told that they could not book us yet for the connecting flight Atlanta Ė Lima. In Atlanta we managed to get through all the security checks and other stuff in about 90 minutes. When we arrived at the Delta desk we still had 2 hours before our next flight to Lima. They didnít have seats for us yet, but we were supposed to sit down and they would call our names to give us our seatnumbers. Well, they didnít.
More than an hour later they announced that they had an overbooked flight and that they were looking for volunteers to stay an extra night in Atlanta. Delta would take care for the hotel and the volunteers would receive 400 dollars of flight vouchers for another Delta flight. Meanwhile the boarding started, like it was normal to have an overbooked situation, but it all looked really unorganized and hectic with all those people running around with still no seatnumbers.
About 10 volunteer-announcements later we were asked to come to the desk and they told us we couldnít fly to Lima today. We were offered flight vouchers for Delta as a compensation and they told us that we could stay in their hotel and would fly on the same flight the next day. We didnít agree with the flightvouchers, as they are of no use for Dutch people. You can only fly Amsterdam - USA with them. Now they offered half of the price in cash and $7,- of mealvouchers for every one of us. We could collect that at another Delta desk down the hall in the domestic flights terminal.
> How Delta ruined the last day of our holiday in Peru:
When we arrived at the airport for departure to Atlanta and final destination Amsterdam, Delta suddenly cancelled our flight. Wednesdaynight there had been an eruption of a vulcano is Ecuador, so thatís why our flight on Thursdaynight couldnít fly. According to Delta. Not one of the other flights to similar destinations was cancelled, just the one with Delta. We now had to go back to Lima, stay there for 2 more nights and had to come back for our flight on Saturdaymorning. Delta was not paying for any of the extra costs.
The flight on Saturday morning was overbooked with at least 50 people. Again. But this time we were one of the lucky guys.
So that's why our experience and our advise is: Delta: don't go!
> UPDATE: Delta's response to our complaints
August 26th 2006: After two weeks back home in the Netherlands, we received a letter from Delta's Manager Customer Care: " We are happy to reimburse the expences you requested. I've authorized a check, and it will arrive soon. Your continued patience is appreciated". We are still continuing our patience, because nothing has arrived yet...